FAQs & Help

FAQs & Help

1. What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, American Express) processed securely via Stripe and PayPal.

2. What is your ordering process?

Our ordering process consists of 4 simple steps:

1. Select your favorite crochet sunflowers and add them to the cart.

2. Enter your billing and shipping information.

3. Select your preferred shipping method.

4. Complete the secure checkout.

3. What if I made a mistake or want to change my order?

If you need to change your order details (address, quantity, or style), please email us immediately at support@gteefans.com. Please note that changes can only be made within 24 hours after payment.

4. Can I cancel my order?

We can process cancellations only for items that have not gone into production. You must request a cancellation within 24 hours of your payment. Once the handmade production process has begun, we cannot cancel the order. To request a cancellation, email support@gteefans.com with your order details.

5. When will I get my tracking number?

A tracking number typically takes 5–7 business days to be generated as our products are carefully handcrafted. You will receive an email with tracking details the moment your product is shipped from our warehouse. If you don’t receive this info after 7 business days, please contact us at support@gteefans.com.

6. Why has the tracking status not been updated?

Tracking information may not update immediately as the package moves through international sorting centers. If your tracking status has not been updated for over 10 days, please contact us for further assistance.

7. I haven’t received my order yet, what should I do?

First, check your tracking info. If it shows “Delivered” but you haven’t received it, please allow a few more days as carriers sometimes scan packages prematurely. If it still doesn’t appear, contact support@gteefans.com and we will investigate the status for you.

8. What is the status of my order?

• Confirmation: You will receive an email right after a successful order.

• Production: You will receive an update when your handmade item goes into production.

• Shipping: A third email will be sent with your tracking information once it ships. The most recent info is always available via the receipt link in our emails.

9. What if my order is defective or incorrect?

Since our sunflowers are handmade, we take quality seriously. If you receive a flawed or incorrect product, please email support@gteefans.com with photos attached. We will send out a replacement free of charge.

10. What is your return and refund policy?

We are committed to quality. We will replace your order if:

• The product is flawed or damaged.

• The craftsmanship quality is poor.

• The item is different from what was represented on our site. Please visit our Returns & Refunds Policy for more details.

11. What should I do in case of late or missing refunds?

If you haven’t received your refund:

1. Check your bank account/PayPal again.

2. Contact your credit card company; it may take 5–10 business days for the refund to be officially posted.

3. If you’ve done this and still have not received it, please contact us at support@gteefans.com.

CONTACT INFORMATION

• Office Address: 7 Coronation Rd, London NW10 7PQ, United Kingdom

• Warehouse Address: 5500 E Boniwood Turn, Clinton, MD 20735, United States

• Email: support@gteefans.com

• Support Time: Monday–Friday, 9:00 AM – 5:00 PM (EST – Eastern Standard Time)