FAQs & Help

FAQs & HELP

Last Updated: March 16, 2026

1. What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, American Express, Discover) processed securely via Stripe and PayPal.

2. What is your ordering process?

Our ordering process consists of 4 simple steps:

1. Select your favorite crochet sunflowers and add them to the cart.

2. Enter your billing and shipping information.

3. Select your preferred shipping method.

4. Complete the secure checkout.

3. What if I made a mistake or want to change my order?

If you need to change your order details (shipping address, quantity, or style), please email us immediately at support@gteefans.com. Please note that changes can only be made within 12 hours of placing your order, as our California warehouse packs items very quickly.

4. Can I cancel my order?

We can process cancellations only for items that have not yet been packed or shipped. You must request a cancellation within 12 hours of your purchase. Once the fulfillment process has begun and a tracking number is generated, we cannot cancel the order. To request a cancellation, email support@gteefans.com with your order ID.

5. When will I get my tracking number?

Because we ship directly from our US fulfillment center, a tracking number typically takes just 1–2 business days to be generated. You will receive an email with tracking details the moment your product is handed over to the carrier (USPS, UPS, or FedEx).

6. Why has the tracking status not been updated?

Tracking information may not update immediately as the package moves between carrier facilities. Please allow 24–48 hours for the system to refresh. If your tracking status has not been updated for over 7 business days, please contact us for further assistance.

7. I haven’t received my order yet, what should I do?

First, check your tracking info. If it shows “Delivered” but you haven’t received it, please check your porch, mailroom, or with neighbors, and allow 1-2 more days as carriers sometimes scan packages prematurely. If it still doesn’t appear, contact support@gteefans.com and we will investigate the status or file a lost package claim for you.

8. What is the status of my order?

• Confirmation: You will receive an email right after a successful order placement.

• Processing: Our San Bernardino team carefully inspects and packs your handmade items (typically within 1-2 business days).

• Shipping: A final email will be sent with your tracking information once the package leaves our warehouse.

9. What if my order is defective or incorrect?

Since our sunflowers are handmade, we take quality seriously. If you receive a squashed, flawed, or incorrect product, please email support@gteefans.com within 72 hours with photos attached. We will send out a replacement free of charge.

10. What is your return and refund policy?

We are committed to quality. We will replace or refund your order if:

• The product is flawed or damaged in transit.

• The item is different from what was represented on our site.

• For standard “change of mind” returns, you have a 30-day window. Please visit our Returns & Refunds Policy for full details.

11. What should I do in case of late or missing refunds?

If you haven’t received your refund after we confirmed it:

1. Check your bank account or PayPal balance again.

2. Contact your credit card company or bank; it typically takes 3–5 business days for the refund to be officially posted to your account.

3. If you’ve done this and still have not received it, please contact us at support@gteefans.com.

CONTACT INFORMATION

GTEEFANS (YUPTREND LTD)

• Email: support@gteefans.com

• Corporate Office: YUPTREND LTD, 7 Coronation Rd, London NW10 7PQ, United Kingdom

• Artisan Factory: To 2, Nghia Lo, Quang Ngai City, Quang Ngai Province 570000, Vietnam

• Warehouse & Fulfillment: 149 W 6th St, San Bernardino, CA 92401, United States

• Support Hours: Mon–Fri: 9:00 AM – 5:00 PM (PT - Pacific Time)